Refund Policy

Eligibility

• Refund requests are eligible within 30 days of purchase.
• Requests must come from the original purchaser and include the order email or receipt ID.
• We may ask for basic troubleshooting details to confirm activation or usage issues.

How to request a refund

1. Email support@verapix.com with your order email or receipt ID.
2. Tell us the reason for the refund and any relevant context.
3. We will confirm eligibility and respond within 2 business days.

Processing timelines

Approved refunds are typically processed within 5-10 business days depending on your payment method and bank. We will confirm once your refund is issued.

Exceptions

• Refund requests submitted after 30 days from purchase.
• Chargebacks or suspected fraud cases handled directly by the payment processor.
• Abuse of the refund policy (multiple refunds for repeated purchases).